How to Add Facebook Messenger to WordPress Website

Are you looking for a way to connect with your website visitors in real-time? Adding Facebook Messenger to your WordPress website can be a great way to do so. In this article, we’ll show you how to add Facebook Messenger to your WordPress website using a Facebook Chat plugin.

Benefits of Adding Facebook Messenger to Website

Facebook Messenger allows your customers to contact you directly, without having to leave your website. Adding Facebook Messenger to your website can be a great way to improve customer service and engage with your audience.

There are many benefits of adding Facebook Messenger to website. Some of these benefits include:

1. It allows website visitors to engage in conversation with businesses in real-time.
2. It can be used to drive website traffic by providing links to specific pages or content.
3. It increases the social media reach.
4. It may increase the sales for the business.
5. It provides the convenient communication channel between business and customer.
6. It can help to increase customer satisfaction and loyalty.
7. It enhances the overall user-experience of your website.

Adding Facebook Messenger to WordPress

Facebook Chat Plugin is an official plugin form Meta that allows you to add a chat widget to your WordPress site. The chat widget can be used to connect your website visitors with you, and receive messages directly to the Facebook page. The Facebook Chat plugin is a great tool to encourage more audience interaction on your website.

This plugin is easy to use and it lets you add a Facebook Messenger chat box aka chat head to your website. The plugin allows your readers to chat with you directly through Facebook Messenger, as well as receive messages from you.

Also Read: How to share WordPress posts to Facebook automatically

Why Facebook Chat Plugin?

There are a number of plugins available that allow you to connect with your website visitors and customers. We highly recommend the most popular Facebook Chat plugin for adding Facebook Messenger to WordPress as it is an official plugin by Meta itself.

The plugin includes a number of important features, such as:

• Easy to Use
• Plug-and-Play Plugin
• Mobile Responsiveness
• Schedule Availability
• Automated Replies
• Highly Customizable
• Zero Cost Solution

Setting Up Facebook Page

In order to add Facebook messenger to WordPress, first you must set-up a Facebook page for your website. You may have already created a Facebook page for your website, if not you can create one by simply following the instructions below:

Step 1: Login to your Facebook account.

Step 2: In the left-hand panel of the window, your find ‘Pages’ option.

Step 3: Go to ‘Pages’ menu and select ‘Create new page’.

Step 4: Fill-up all the required options, then click on ‘Create Page’.

Installing Facebook Chat Plugin

The steps to install the Facebook Chat plugin on WordPress are as follows:

Step 1: Login to your WordPress dashboard as admin.

Step 2: Go to the ‘Plugins’ menu in the left-hand panel and select ‘Add New’ option.

Step 3: In the Search bar, type in ‘Facebook Chat’, then click on the ‘Install Now’ button.

Step 4: When the Facebook Chat plugin has been installed, click on ‘Activate’.

Having Trouble?
Please check our detailed guide on Installing a WordPress Plugin

Configuring Facebook Chat Plugin

Once you’ve installed and activated the plugin, you need to configure it to start using Messenger on your WordPress website. This is how you can do it:

After completing the installation process, you will be redirected to the Plugins Setting.

Step 1: Scroll down to the Facebook Chat Plugin and click on ‘Settings’.

Step 2: Click on the ‘Setup Chat Plugin’ menu.

Now you need to login to Facebook.

Step 3: Fill-up your email and password (Facebook credentials), then click on the ‘Log In’ button.

Step 4: Click on ‘Select Facebook Page’ button and select the page you want to add.

Step 5: Click on ‘Continue’

Similar interface will appear as shown below:

Automations

Step 1: Clicking on the drop-down button, you will be able to configure ‘Automations’ settings.

Step 2: If you want to schedule your availability for live chat, turn on the ‘Away hours’ and make a schedule from the ‘Edit Schedule’ option.

Note: You can just leave to default settings, enable only if you want to schedule it.

Step 3: Edit greetings and welcome messages according to your needs.

Step 4: Add frequently asked questions for your website. This way when user tap on the FAQ’s on the chat head of your messenger in your website they will get an instant reply with the answers you have already set in the settings.

Customize your Chat Plugin

Step 1: Clicking on the drop-down button, you will be able to configure ‘Customize Chat Plugin’ settings.

Step 2: Select your preferred language.

Step 3: Turn on the ‘Guest Chat’ options, it allows users to chat without a Facebook account.

Step 4: Choose any color that suits your website.

Step 5: Choose any preferred button and icon style.

No need to change other settings as they are pretty much fine by default.

Step 6: Click on the ‘Publish’ button.

Add Facebook Messenger to WordPress Pages

Follow the instructions below to add Facebook Messenger to your WordPress website:

Step 1: Go back to Chat Plugin settings on your WordPress dashboard.

Step 2: In the ‘Advanced Configuration’ select ‘All WordPress Pages’ option.

Note: You can enable chat for any custom pages by selecting ‘Custom WordPress Pages’ option.

Finally, Facebook Chat has been added to your website.

Step 3: Visit your website, and you should be able to see a chat head as shown as in the below image.

Here’s the simple live chat example:

Keep in Mind!

Although just connecting the Facebook Chat plugin do the most job, you can further configure it to get the most out of it. Here are the few things to be considers while adding Facebook Messenger to your website:

• Make sure the widget is properly sized and placed on your website.
• Make the widget visible on all pages of your website.
• Test the widget to make sure it is working properly.
• Add frequently asked questions to provide quick responses.
• Set response times, so that visitors know when to expect the response to the message.
• Enable notifications for the chat.

FAQs

Wrapping Up

In conclusion, Facebook Messenger chat widget is the must have tool for any WordPress business websites. This can be the best practice to build deeper relationships with your audience, and provide them with another avenue to connect with you. Not only that, it also leads to increase your website engagement and customer satisfaction. So, add Facebook messenger to WordPress site and engage with your audience in real-time.